Barbara was at her wit's end. She had created her business because she had a real passion for it. Now, all these years later, she had a team of twenty-five employees – and she couldn't get anything done . Every day they would come to her with problems and complaints. She had no idea how to handle it. How did it get this bad?

She was starting to hate her life.

Barbara had no idea how to use effective communication , so instead she was hiding out in her office to avoid dealing with them. There were even days where she found herself staying away from the office just to be able to get things done. This wasn't exactly the most brilliant of strategies. And, of course, it didn't solve anything.

Something had to change and it had to change NOW.

Effective communication : How can you use it when you're upset?

Barbara decided to start with a particularly difficult employee – her receptionist, Stacy – who, because of her negativity , was creating this dark mushroom cloud right in the reception area of the office.

Previously, Barbara had been confronting Stacy right there in the reception area in front of whoever was there, employees or visitors alike. She decided to change how she was handling the situation . At the very next opportunity, Barbara called Stacy into her office and sat her down. She took a few deep breaths in order to clarify her thoughts, and then asked Stacy what was going on.

Barbara was surprised to discover that some of Stacy's challenges were being caused by senior team members thrusting tons of work on her without enough explanation or clear timelines.

Barbara had no idea this had been going on. She gave Stacy her word that she would deal with those senior team members. Then she inquired further with Stacy about whether she was happy there and what would have her love her life . Barbara was deeply moved when she uncovered that Stacy was under tremendous pressure outside of work – her husband had just been laid off and they were worrying about how to make ends meet.

Barbara suddenly realized that she knew virtually nothing about her . For that matter, she knew very little about any of her team members.

And what Barbara found amazing was that, during this exchange, simply by showing genuine interest in Stacy, Barbara could see her springing to life and responding to her.

Barbara offered Stacy incentives to reach to earn more money, as well as a possible future promotion. Then she asked Stacy to do her best to be positive in the office. She helped Stacy understand how important her job was—as she was the first face and voice that people experienced when they either called or came to the office.

And Barbara offered that if Stacy ever needed to talk to somebody, she could come to her.

Needless to say, Barbara saw a complete turnaround happen in Stacy almost immediately!

Here's how to use effective communication when you're upset:

• Take a few deep breaths to clear and calm the mind .
• Ask questions to help you and the other person understand what the issue is.
• Make requests of them. And remember to listen to the answers!
• Track their progress with them.
• Acknowledge them .

Keeping her word, Barbara followed up with her senior team members. She asked them to work together better as a team, and to create a more effective plan about how work was being delegated to Stacy. She also invited them be more sensitive and understanding , not only with Stacy, but with everyone in the company.

Through effective communication, Barbara was soon delighted to see that not only was the work getting done, but also everyone was getting along famously!

את הכמיהה הצוות שלך להסתדר טוב יותר? או אולי כמה מערכות יחסים אחרות בחיים שלך? הכל מתחיל בך! כדי לגלות איך להיות הטוב ביותר אי פעם, לקבל את העותק של להצית את חייך! כיצד לקבל מאין באת למקום שבו אתה רוצה להיות .

כדי הפאר שלך!

אנדריאה וולף
מלכת יש לי כל מה
מייסד ספר IgniteYourLife. com
מייסד שותף של WakeUpAbundant.com
שגריר כסף לידי ביטוי , HowtoLiveonPurpose.com

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